How do I know if my piece is worth revitalizing? +

This can be a tricky decision! Here are a few rules of thumb we always consider -- if you answer ‘yes’ to any of these questions, let’s discuss your project!

• Does your piece have sentimental value?
• Does your piece have unique lines / shape?
• Does your piece perfectly fit a space in your home (e.g. a nook)?
• Does the functionality of your piece perfectly suit your needs (e.g. bar cart)?
• Is your vision for the revitalized furniture to create a one-of-a-kind piece?
• Is your piece from a well known maker/designer?

What are your lead times? +

We offer short, consistent lead times throughout the year. Your project quote will outline the lead time for your specific project. Following is a general overview of our lead times based on service type:

• Upholstery: ~5-6 weeks
• Refinishing: ~4-5 weeks
• Upholstery + Refinishing: ~7-8 weeks
• Powder Coating: ~3-4 weeks
• Caning / Rushing: ~4-5 weeks

How much does it cost to revitalize furniture? +

One of the great things about revitalization is no two pieces are the same. As such, the cost of revitalization varies greatly from piece to piece. The best way to get a cost for your revitalization project is by requesting a quote. The quote form takes just a few minutes to complete, and you'll receive a detailed project quote from us within 1 business day.

For how long is my quote valid? +

Quotes are valid for 30 days. Please let your Project Specialist know if you need more time, we are happy to accommodate whenever possible.

My quote has expired. Do I have to re-submit a quote request? +

If your quote has expired, please contact our Projects Team to determine if it can be reactivated without re-submitting a new quote.

My revitalization quote is higher than the cost to buy a new piece of furniture. Why? +

Revitalization is rooted in value. When choosing to revitalize a piece of furniture, we recommend considering several key factors (see question above: "how do I know if my piece is worth revitalizing?"). Once you’ve decided that your piece deserves revitalization, remember we are creating a one-of-a-kind piece you will never see in a catalog or on a blog, unless that blog is featuring you! While the cost of revitalizing may be comparable to buying new in some cases, it’s impossible to measure the true value of what you receive -- creating a unique vintage piece, reimagining an heirloom, or giving new life to an antique with old world quality simply cannot be measured on the same terms. Revitalizing with us always includes the highest level of craftsmanship and materials possible.

Where can I see examples of your work? +

Our #1 priority is revitalizing furniture with the highest quality standards in mind. We’re proud of the extraordinary artisans who make up our network of revitalization experts. Check out some of our before/after transformations HERE.

Can I get references for your work? +

We love it when new clients tell us someone they know recommended our services, and it happens all the time. Read what some of our clients have to say about collaborating with Revitaliste HERE. Please reach out to our Projects Team if you’d like additional references.

I’m in a hurry to get this project done. Can I rush this order? +

We would love to help you complete your project within your deadline. Please reach out to your Project Specialist to determine if we can expedite your project. Please note that rush fees will apply.

What types of revitalization services do you offer? +

Our offerings include the following:

• Upholstery
• Wood Refinishing / Restoration
• Lacquering / Painting
• Powder Coating
• Caning / Rushing / Cording

Learn more about these services HERE.

If you have something in mind beyond these services, we’d love to discuss it with you! Contact us.

What are your project lead times? +

We aim to offer consistent lead times throughout the year. Have a holiday party or special occasion looming? We can help. Each quote outlines the lead time for your specific project. Following is a general overview of our approximate lead times based on service type:

• Upholstery: ~5-6 weeks
• Refinishing: ~4-5 weeks
• Upholstery + Refinishing: ~7-8 weeks
• Powder Coating: ~3-4 weeks
• Caning / Rushing: ~4-5 weeks

In which cities do you offer your services? +

Currently, we revitalize in the San Francisco Bay Area and Greater Los Angeles.

But don’t worry if you’re not in one of these areas! We can accommodate shipment of your furniture to our workrooms from anywhere within the continental United States. Discuss shipping details with your Project Specialist.

I don’t live in one of the cities where you operate. Can I ship my piece to you? +

We would love to collaborate with you on your revitalization project, and will happily work with you to manage the shipment of your furniture to/from our workrooms if you are outside our local service areas. Discuss shipping details with your Project Specialist.

I’m not exactly sure which revitalization services my furniture needs, can you help me? +

That’s what we’re here for! We’d love to work with you to understand your vision for the revitalized piece, and then recommend the best approach to make it happen. Start HERE by requesting a quote for your furniture. We can recommend the revitalization services needed and then help you redesign your piece.

Who are your artisans? Where are your workrooms? +

Our artisans are the backbone of our business, and we have built a team of the best craftsmen who are highly skilled in their respective trades.

Currently, our workrooms are located in the San Francisco Bay Area and Greater Los Angeles Area.

Can I visit the workroom to check on my piece? +

We are committed to creating an easy and efficient process to give new life to old furniture. One of the benefits of working with us is that we manage every detail of the process for you! We’re happy to provide detailed, high resolution photographs throughout the process. Please let your Project Specialist know if you’d like any specific information or updates during the process.

Do you do custom pieces? +

We believe revitalization IS customization...a greener, less expensive form of customization! Our focus is on giving new life to old furniture, as such, we do not provide custom-build services.

What is your quality guarantee? What happens if I’m not satisfied with the quality of the work done? +

We want you to be thrilled with your one-of-a-kind revitalized piece! The quality of our work is the foundation of our business. If you’re not satisfied with the quality of the craftsmanship, please contact your Project Specialist within three (3) business days of receiving your piece, so we may work with you to resolve your concerns.

I need to cancel a project? Can I get a refund? +

If we have not yet started revitalization work on your furniture, you are able to cancel your project. You will be responsible for all design fees, materials purchased, delivery fees and a cancellation fee. The cancellation fee will be the greater of $200 or 10% of the total project labor cost.

I’m an artisan. How do I contact you to become part of your network? +

Wonderful! We’re always delighted to speak with skilled artisans who are passionate about their trade. Please contact us at careers@revitaliste.com.

Can you help me design my piece? +

We’d love to! Our Design Team is here to help. It’s super simple to get started with our Design Guidance Service. Simply take a moment to complete our online style questionnaire. This form captures all the information our designers need to hand-select up to five different design directions for your furniture revitalization project. There is a non-refundable $150 deposit per furniture piece for the service. The deposit will be credited toward your revitalization project.

Can I only use fabrics I see on your website? +

We can use any fabric you like! Our online textile library is intended to be a discovery tool for new textile designers and patterns, but we are happy to source any fabric you’d like for your project.

Can I provide my own fabric for an upholstery project? +

Of course! To ensure you have the quantity required and that the fabric is appropriate for its intended use, we kindly ask that you provide us with a few details before you purchase: the fabric manufacturer, pattern name, colorway, pattern repeat (vertical and horizontal) and fabric width.

Please note: Revitaliste is not responsible for inspecting fabrics.

What if I don’t like any of the design recommendations I received? +

We want you to be delighted with the design of your revitalized piece. Our Design Service includes one complimentary round of revisions to our original design suggestions, as long as none of your design criteria has changed. If you’ve had a change of heart on your design preferences, we completely understand. You’ll simply need to complete a new style questionnaire with your revised preferences and we’d be happy to get started on new recommendations. Only the original $150 deposit will be applied as a credit on your project invoice.

How long will it take to get design recommendations from you? +

Our design team sends design recommendations within 5 business days of receiving your style questionnaire. Our recommendations will be shared with you via the messaging platform of your revitalization quote.

I saw a fabric on your website that I love. How do I buy it? +

At this time, we only sell fabrics and providing samples for upholstery and custom pillow/cushion projects that we complete in our workrooms.

If you would like a quote from us to reupholster your furniture or create custom pillows/cushions, you can request a quote here. It takes just a moment to complete - for upholstery projects we simply need a photo of the furniture, dimensions and your zip code (to provide a round trip shipping quote). Our workrooms are located in the San Francisco Bay Area, Los Angeles, and New York City. We happily manage shipments from around the country.

What if I change my mind about the design I chose? +

If we have not started work on your piece, we can accommodate certain changes. Please reach out to us via your online quote to discuss the specifics. Changes made after the project quote has been approved will incur a $150 change fee.

How do I know we’re on the same page with the design for my piece? +

The old adage ‘devil’s in the details’ holds true for revitalization projects! There are indeed many design details that need to be determined to create a one-of-a-kind piece.

To ensure all the design details are accurately captured, we document the details on your project quote. Please carefully review your quote prior to accepting.

Can I use your design services if I’m in a city where you don’t offer full revitalization services? +

Sure! We’d be happy to help you design your piece if shipping it to us for full revitalization services is not feasible. Reach out to us to discuss your project.

What is a “CFA”? +

A cut-for-approval, or CFA, is a small cutting from the dye-lot that your yardage will be cut from. This cutting is to verify that the color and “hand” (feel) of the fabric is what you are expecting.

It generally takes 5-10 days to receive the CFA from the fabric vendor. After receiving it, please notify us via your online quote that the CFA is approved or declined. Once approved, we will place your fabric order. If declined, please provide a detailed explanation and we’ll work with the fabric vendor to resolve the issue.

You can choose to waive the CFA in writing via your online quote. By waiving a CFA, you also waive your ability to return the material if defective.

Can I drop off / pick up my furniture? +

If your furniture can be carried by one person then it may be eligible for our self-delivery option. Please speak with your Project Specialist to see if your furniture qualifies.

Is disassembly / reassembly of my furniture included? +

Dis/reassembly of furniture is NOT included. Furniture that requires disassembly to be moved (such as bed frames, china hutches, large dining tables) must be disassembled prior to pickup.

Need assistance with dis/reassembly? We recommend contacting a handyman via TaskRabbit or Thumbtack.

Please keep small parts such as bolts or brackets at home, do NOT send them to us after your furniture has been disassembled.

Can the movers give me a call ahead of their arrival? +

Our delivery appointments are a tight 2-hour window. We send a reminder text 1-hour before the start of your scheduled appointment. Please plan to be at your delivery location during this 2-hour window. Our logistics partner is NOT able to call in advance.

I missed my scheduled appointment. What do I do? +

We can reschedule your appointment for the next available time. You will be responsible for the cost of a new move.

I’m going to be late for my scheduled appointment. Can the movers wait? +

We can accommodate a maximum 5-minute wait time, but unfortunately if you are not avaiable within 5 minutes of the movers' arrival, they will close the move and you will need to reschedule. You will be responsible for the cost of a new move if you’re unavailable during the scheduled appointment.

Is there an extra charge for stairs or elevators? +

Our delivery rates are for delivery to a ground floor (no stairs or elevators). We can accomodate delivery to higher floors via stairs and elevators. We require this information in advance of the scheduled move. Please let your Project Specialist know if you require this service.

My furniture is heavy. Can I request more than 2 movers? +

Some furniture is heavy or bulky and requires more than 2 movers. Please let your Project Specialist know in advance of your scheduled appointment if you believe your furniture requires more movers. Additional charges will apply if additional movers are required.

Are your movers insured? Can you provide a certificate of insurance for my building? +

Yes, our logistics partner is fully insured and able to provide a certificate of insurance (COI) for any building that requires this documentation. Simply let us know what your building requires and we’ll provide you with the required documentation prior to your scheduled delivery appointment.

Can I group multiple pieces of furniture in one move? +

We can accommodate multiple pieces in one move if they fit in the selected vehicle and are receiving the same revitalization service (e.g. all upholstery). There is no incremental cost for multiple pieces.

If the pieces require different revitalization services (e.g. some upholstery and some refinishing) an additional cost will be incurred.

If a particular piece requires multiple services (e.g. upholstery AND refinishing) the cost of the intra-workroom delivery will be included in the total cost of delivery services.

What is the difference between the delivery vehichle options? +

Pickup trucks have an open back that is 6’ long. Pickup trucks are an economical option for smaller pieces. Please note that during the rainy months, pieces are covered with tarps, but they are not guaranteed to stay dry.

Cargo vans are enclosed and can accommodate furniture up to 8’ long and 5’ high. This is a good option for pieces that require a larger space and / or more protection.

Sprinter vans are enclosed and can accommodate furniutre up to 10' long and 7' high. This is a good option for extra large pieces or multiple pieces.

Regardless of which option you select, all furniture is blanket-wrapped for delivery and our logistics partners are fully insured.

I’m buying a piece of furniture online and want to revitalize it right away. Can I ship it directly to you? +

We partner with a professional receiver to take delivery and fully inspect the furniture shipped by 3rd party vendors as well as properly dispose of all packaging material. After the furniture passes inspection, we arrange delivery directly to our workroom. If there is any damage to your furniture, we document it and promptly notify you. Your Project Specialist will work with you to determine the best course of action.

Please note that furniture that is crated will incur additional fees.

Can you pick up my piece before I decide on the final design? +

We like to keep your pieces in your home for as long as possible to ensure the most efficient revitalization process. Therefore, we will schedule pickup once we have everything ready to go: design details, payment, approved samples and materials.

If you need to relocate your furniture before it’s ready to be revitalized, we offer moving and storage at an additional fee. The daily storage rate is $25 and delivery fees will be determined based on location of the furniture.

I’m not able to accept delivery of my revitalized piece for a few weeks. Can it be held until I’m ready? +

To keep our process efficient, furniture must be delivered within 5 business days of revitalization completion. If you’re not able to accept delivery of your furniture within this window, we are happy to move it to storage on your behalf. You will be responsible for the cost of the additional move as well as the $25 daily storage rate. When you’re ready, let us know and we’ll deliver it to you.

The movers didn’t have paperwork for me. Why not? +

Our goal is to make our entire process easy and efficiency -- our logistics partner is a key part of that effort. All moves are scheduled online by our in-house Project Team. If you have specific questions or concerns about your pickup or delivery, please contact us via the message platform of your online quote.

Can I pay with a credit card? +

Of course! We accept Visa, Mastercard and American Express. Please note that a 4% fee will apply to all credit card transactions.

Why do you collect payment in full? +

Our goal at Revitaliste is to create efficiency and ease from end to end of the furniture revitalization process – our payment terms are no exception. Collecting payment at the outset of the project, allows us to most efficiently complete the revitalization and deliver your piece back to you to enjoy.

Can I mail you a check? +

We accept secure ACH payments instead of physical checks. ACH payments are like electronic checks; simply enter the bank routing number and account numbers that appear on your personal or business check. Details are entered using our secure online invoice system to complete the payment, and you’re done! There is no cost for this form of payment.

I need to cancel a project? Can I get a refund? +

If we have not yet started revitalization work on your furniture, you are able to cancel your project. You will be responsible for any design fees, materials purchased, delivery fees and a $200 cancellation fee.

Do you offer a designer or trade discount? +

We love collaborating with design professional! If you’re an interior designer, we encourage you to join our Trade Program to take full advantage of all the benefits we offer design professionals.

I’m an interior designer, can you remove the sales tax from my project? +

Yes! As a member of our Trade Program, sales tax will be removed from all project quotes.

How does your fabric procurement service work? +

For all Trade Members, we offer complimentary fabric procurement services! Here's an overview of how it works:

• If no fabric has been specified, our yardage requirement quote is based on a 54” solid material, and the cost of fabric is not included in the quote.
• Once a fabric has been specified, Revitaliste will provide the price and stock. We do NOT reserve fabric at this time.
• Fabric is quoted and procured at designer net price.
• If a patterned fabric is specified, Revitaliste will increase the yardage requirement commensurate with the fabric's repeat size.
• Fabric is reserved and CFA requested (if desired) after a project quote has been accepted. We can not guarantee fabric will be in stock.
• The fabric shipping rate is an ESTIMATED cost until the fabric reserve has been made. Revitaliste will notify you if a shipping price adjustment is needed.