Help Center

 
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Quotes & Projects

How do I know if my piece is worth revitalizing? +

This can be a tricky decision! Here are a few rules of thumb we always consider -- if you answer ‘yes’ to any of these questions, let’s discuss your project!

  • Does your piece have sentimental value?
  • Does your piece have unique lines / shape?
  • Does your piece perfectly fit a space in your home (e.g. a nook)?
  • Does the functionality of your piece perfectly suit your needs (e.g. bar cart)?
  • Is your vision for the revitalized furniture to create a one-of-a-kind piece?
  • Is your piece from a well known maker/designer?

How much does it cost to revitalize furniture? +

One of the great things about revitalization is no two pieces are the same. As such, the cost of revitalization varies greatly from piece to piece. While the cost of revitalization may be comparable to buying new in some cases, creating a one-of-a-kind vintage piece, reimagining an heirloom, or giving new life to an antique with old world craftsmanship simply cannot be measured on the same terms. Working with Revitaliste, your furniture will be transformed into a one-of-a-kind piece with the highest level of craftsmanship and materials.

My revitalization quote is higher than the cost to buy a new piece of furniture. Why? +

Revitalization is rooted in value. When choosing to revitalize a piece of furniture, we recommend considering several key factors (see question above: "how do I know if my piece is worth revitalizing?"). Once you’ve decided that your piece deserves revitalization, remember we are creating a one-of-a-kind piece you will never see in a catalog or on a blog, unless that blog is featuring you! While the cost of revitalizing may be comparable to buying new in some cases, it’s impossible to measure the true value of what you receive -- creating a unique vintage piece, reimagining an heirloom, or giving new life to an antique with old world quality simply cannot be measured on the same terms. Revitalizing with us always includes the highest level of craftsmanship and materials possible.

How long does it take to revitalize furniture? +

We aim to offer consistent lead times throughout the year. Have a holiday party or special occasion looming? We can help. Each quote outlines the lead time for your specific project. Following is a general overview of our lead times based on service type:

  • Upholstery: 5-6 weeks
  • Refinishing: 3-4 weeks
  • Upholstery + Refinishing: 6-8 weeks
  • Powder Coating: 3-4 weeks
  • Metal Plating: 3-4 weeks
  • Caning / Rushing: 3-4 weeks
  • Faux / Decorative Finishes: 4-5 weeks
  • Wallpapering / Decoupage: 4-5 weeks

For how long is my quote valid? +

Quotes are valid for 30 days. Please contact our Projects Team if you need more time, we are happy to accommodate whenever possible.

My quote has expired. Do I have to re-submit a quote request? +

If your quote has expired, please contact our Projects Team to determine if it can be reactivated without re-submitting a new quote.

What happens if I don’t book my revitalization project within the 30 days that my quote is valid? +

We understand it can be tough to make a decision about revitalizing a special piece, but we are here to help you!

If you haven’t accepted your quote because you’re struggling with design decisions, we recommend taking advantage of our Design Service. The cost of this service is applied toward your project when you move forward with our revitalization services, so it’s a win-win!

If you have other questions or concerns about revitalization that are holding you back, reach out! We’d be happy to discuss and help you come to a decision.

Where can I see examples of your work? +

Our #1 priority is revitalizing furniture with the highest quality standards in mind. We’re proud of the extraordinary artisans who make up our network of revitalization experts. Check out some of our before/after transformations HERE.

Can I get references for your work? +

We love it when new clients tell us someone they know recommended our services, and it happens all the time. Read what some of our clients have to say about collaborating with Revitaliste HERE. Please reach out to our Projects Team if you’d like additional references.

I’m in a hurry to get this project done. Can I rush this order? +

We would love to help you complete your project within your deadline. We offer rush options as follows for single service projects:

  • Less than 30 days: 25% rush fee
  • Less than 15 days: 50% rush fee
  • Less than 8 days: 75% rush fee

We are not able to accommodate turnaround times less than 5 days.

Rush order lead times begin from receipt of furniture, all materials and payment.

Please contact our Projects Team to schedule your rush order or to inquire about rush order lead times for projects that require multiple services (e.g. upholstery + refinishing)

 
 

Revitalization Services

What types of revitalization services do you offer? +

Our offerings include the following:

  • Upholstery and Reupholstery
  • Custom Pillows / Cushions
  • Wood Refinishing / Restoration
  • Lacquering / Painting
  • Powder Coating
  • Caning / Rushing / Cording
  • Metal Plating
  • Leather Restoration / Refinishing
  • Faux & Decorative Finishes
  • Wallpapering / Decoupage

Learn more about these services HERE.

If you have something in mind beyond these services, we’d love to discuss it with you! Contact us.

How long does it take to revitalize furniture? +

We aim to offer consistent lead times throughout the year. Have a holiday party or special occasion looming? We can help. Each quote outlines the lead time for your specific project. Following is a general overview of our lead times based on service type:

  • Upholstery: 5-6 weeks
  • Refinishing: 3-4 weeks
  • Upholstery + Refinishing: 6-8 weeks
  • Powder Coating: 3-4 weeks
  • Metal Plating: 3-4 weeks
  • Caning / Rushing: 3-4 weeks
  • Faux / Decorative Finishes: 4-5 weeks
  • Wallpapering / Decoupage: 4-5 weeks

In which cities do you offer your services? +

Currently, we revitalize in the San Francisco Bay Area, Napa and Sonoma County, Lake Tahoe, and Greater Los Angeles.

But don’t worry if you’re not in one of these areas! We can organize and manage transportation of your pieces to our workrooms from anywhere within the continental United States, and we’d love to collaborate with you on revitalization.

I don’t live in one of the cities where you operate. Can I ship my piece to you? +

We would love to collaborate with you on your revitalization project, and will happily work with you to manage the shipment of your pieces to/from our workrooms if you are outside our local service areas.

I’m not exactly sure which revitalization services my furniture needs, can you help me? +

That’s what we’re here for! We’d love to work with you to understand your vision for the revitalized piece, and then recommend the best approach to make it happen. Start HERE by requesting a quote for your furniture. We can recommend the revitalization services needed and then help you design your piece.

Who are your artisans? Where are your workrooms? +

Our artisans are the backbone of our business, and we have built a team of the best craftsmen who are highly skilled in their respective trades.

Currently, our workrooms are located throughout the San Francisco Bay Area and Greater Los Angeles Area.

Can I visit the workroom to check on my piece? +

We are hyper-focused on creating ease and efficiency in revitalization. One of the benefits of working with us is that we manage every detail of the process for you! We’re happy to provide detailed, high resolution photographs throughout the process. Please let our Projects Team know if you’d like any specific information or updates during the process.

Do you do custom pieces? +

If you’re interested in a custom designed piece, please contact our Projects Team with your inquiry.

What is your quality guarantee? What happens if I’m not satisfied with the quality of the work done? +

We want you to be thrilled with your one-of-a-kind revitalized piece! The quality of our work is the foundation of our business. If you’re not satisfied with the quality of the craftsmanship, please contact us within three (3) business days of receiving your piece, so we may work with you to resolve your concerns.

I need to cancel a project? Can I get a refund? +

If we have not yet started revitalization work on your furniture, you are able to cancel your project. You will be responsible for any design fees, materials purchased, delivery fees and a $100 cancellation fee.

I’m an artisan. How do I contact you to become part of your network? +

Wonderful! We’re always delighted to speak with skilled artisans who are passionate about their trade. Please contact us at careers@revitaliste.com.

 
 

Design Services

Can you help me design my piece? +

We’d love to -- our Design Team is here to help! It’s super simple to get started with our Design Guidance Service. Once you’ve approved your quote, you’ll have the option to select our design service, and complete our online design questionnaire. It captures all the information our designers need to hand-select up to five different design directions for your furniture revitalization project. There is a $150 deposit for the service which will be credited toward your revitalization project.

Can I only use fabrics I see on your website? +

We can use any fabric you like! Our online textile library is intended to be a discovery tool for new textile designers and patterns, but we are happy to source any fabric you’d like for your project.

Can I provide my own fabric for an upholstery project? +

Of course! To ensure you have the quantity required and that the fabric is appropriate for its intended use, we kindly ask that you provide us with a few details before you purchase: the fabric manufacturer, pattern name, colorway, pattern repeat (vertical and horizontal) and fabric width.

Please note: Revitaliste is not responsible for inspecting fabrics.

What if I don’t like any of the design recommendations I received? +

We want you to be delighted with the design of your revitalized piece. Our Design Guidance service includes one complimentary round of revisions to our original design suggestions, as long as none of your design criteria has changed. If you’ve had a change of heart on your design preferences, we completely understand. You’ll simply need to complete a new design questionnaire with your revised preferences and we’d be happy to get started on new recommendations. A $75 non-refundable fee for a design revision will apply. The original $150 deposit will still apply towards your project when you proceed with our revitalization services.

How long will it take to get design recommendations from you? +

Our design team completes each request for Design Guidance within 5 business days of receiving your questionnaire. Our recommendations will be shared with you via the messaging platform of your revitalization quote.

I saw a fabric on your website that I love. How do I buy it? +

At this time, we are only selling fabrics and providing samples for upholstery and custom pillow/cushion projects that we complete in our workrooms.

If you would like a quote from us to reupholster your furniture or create custom pillows/cushions, you can request a quote here. It takes just a moment to complete - for upholstery projects we simply need a photo of the furniture, dimensions and your zip code (to provide a round trip shipping quote). Our workrooms are located throughout the San Francisco Bay Area and Greater Los Angeles Area, and we happily accept/manage shipments from around the country.

What if I change my mind about the design I chose? +

If we have not started work on your piece, we can accommodate certain changes. Please reach out to us via your online quote to discuss the specifics. Changes made after the Work Order has been approved will incur a $100 change fee.

How do I know we’re on the same page with the design for my piece? +

The old adage ‘devil’s in the details’ holds true for revitalization projects! There are indeed many design details that need to be determined to create a one-of-a-kind piece (we like to think this is the fun part!)

To ensure all the design details are accurately captured, we create a Work Order for your review and approval. Not only does this document ensure we’re aligned, the Work Order also acts as the “instruction manual” for our artisans, and we monitor their progress every step of the way.

Can I use your design services if I’m in a city where you don’t offer full revitalization services? +

Sure! We’d be happy to help you design your piece if shipping it to us for full revitalization services is not feasible. Reach out to us to discuss your project.

What is a “CFA”? +

A cut-for-approval, or CFA, is a small cutting from the dye-lot that your yardage will be cut from. This cutting is to verify that the color and “hand” (feel) of the fabric is what you are expecting.

It generally takes 5-10 days to receive the CFA from the fabric vendor. After receiving it, please notify us via your online quote that the CFA is approved or declined. Once approved, we will place your fabric order. If declined, please provide a detailed explanation and we’ll work with the fabric vendor to resolve the issue.

You can choose to waive the CFA in writing via your online quote. By waiving a CFA, you also waive your ability to return the material if defective.

What is a “strike-off”? +

A strike-off is a sample of the finish we’ll apply to your furniture.

If the finish you have selected is opaque (e.g. you do not see the base material such as wood through the new finish – a color lacquer is an example of an opaque finish), we will create a small, physical strike-off and mail it to you for approval.

If the finish you have selected is transparent (e.g. you can see the base material through the new finish – a wood stain is an example of a transparent finish), the wood species, age, condition and tone of the wood really matter. Therefore, we must create the strike-off on your furniture. We stain a small area with your desired finish and provide you with a high-resolution photo to approve the stain color before finishing the full piece.

If an exact transparent finish is desired, you will need to provide us with a physical control sample to match. We will confirm if the desired finish is viable on your furniture. A small section of the furniture will be stained and photographed next to the control sample for your approval before finishing the full piece.

If a general-direction transparent finish is desired, you may send us a high resolution inspiration image. We will stain a small area of your furniture and provide a high-resolution photo to approve the stain color before finishing the full piece.

 
 

Delivery Services

Can I drop off / pick up my own piece at your workrooms? +

At this time we do not have a self drop-off / pick-up option. All pickups and deliveries are completed by our fully insured logistics partner. Scheduling pickup and delivery is a snap. We simply need a convenient 2-hour window (Mon - Fri 9a-4p), your address and contact phone number.

Are your movers insured? Can you provide a certificate of insurance for my building? +

Yes, our logistics partner is fully insured and able to provide a certificate of insurance (COI) for any building that requires this documentation. Simply let us know what your building requires and we’ll ensure proper documentation is provided prior to pickup/delivery.

Can I group multiple pieces of furniture in one pickup / delivery? +

If all the pieces are going to the same type of workroom (e.g. upholstery), yes, they can be picked up / delivered at the same time.

If the pieces require different revitalization services (e.g. some are upholstery and some are refinishing) they will be grouped and sent in different trucks.

If a particular piece requires multiple services (e.g. upholstery AND refinishing) the cost of the intra-workroom delivery will be included in the total cost of delivery services.

What is the difference between the ‘pickup truck’ and ‘cargo van’ options for pickup/delivery? +

Pickup trucks have an open back that is 6’ long. Pickup trucks are an economical option for smaller pieces. Please note that during the rainy months, pieces are covered with tarps, but they are not guaranteed to stay dry.

Cargo vans are enclosed and can accommodate furniture up to 8’ long and 5’ high. This is a good option for pieces that require a larger space and / or more protection.

Regardless of which option you select, all furniture is blanket-wrapped for delivery and our logistics partners are fully insured.

I missed my pickup / delivery window. What do I do? +

We can reschedule your pickup/delivery for the next available delivery window. If you miss an appointment, you will be responsible for any additional delivery fees.

I’m going to be late for my pickup / delivery window. Can the movers wait? +

We schedule our moves for a tight 2-hour window that is convenient for your schedule. We can accommodate a maximum 10-minute wait time, but unfortunately if you cannot accept pickup/delivery within 10 minutes of their arrival, the movers will close the move and we will need to reschedule. You will be responsible for the cost of a new move if you’re unavailable during the scheduled appointment.

Can the movers give me a 30-minute heads up of their arrival? +

Our pickup/delivery window is a tight 2-hours for both ease and efficiency. Please plan to be at the pickup/dropoff location during this time. We can ask our logistics partner to call you in advance, but can not guarantee it.

I’m buying a piece of furniture online and want to revitalize it right away. Can I ship it directly to you? +

Absolutely! We accept deliveries directly from online sellers such as Chairish, Sotheby’s Home and 1stDibs. We will provide shipping information once the quote has been accepted. Please note, all materials, design details and approved work order must be completed prior to the furniture arriving in our workroom. If we are not ready to begin revitalization when the furniture is ready for delivery, it will be re-routed to our storage facility. A daily storage fee of $25/day will be charged.

Can you pick up my piece before I decide on the final design? +

We like to keep your pieces in your home for as long as possible to ensure the most efficient revitalization process. Therefore, we will schedule pickup once we have everything ready to go: payment, design plan, all materials, approved samples and work orders.

If you need to relocate your piece before it’s ready to be revitalized, we offer moving and storage at an additional fee. The daily storage rate is $25 and delivery fees will be determined based on location of the furniture.

I’m not able to accept delivery of my revitalized piece for a few weeks. Can it be held until I’m ready? +

To keep our process efficient, furniture must be delivered within 5 business days of revitalization completion. If you’re not able to accept delivery of your revitalized furniture within this window, we are happy to move it to a storage facility on your behalf. You will be responsible for the cost of the additional move as well as the $25 daily storage rate. When you’re ready, let us know and we’ll deliver it to you.

The movers didn’t have paperwork for me. Why not? +

Our goal at Revitaliste is to create efficiency and ease from end to end of the furniture revitalization process -- our logistics partner is a key part of that effort. All moves are scheduled online by our in-house Project Team. If you have specific questions or concerns about your pickup or delivery, please contact us via the message platform of your online quote.

 
 

Payment Terms

Can I pay with a credit card? +

Of course! We accept Visa, Mastercard and American Express. Please note that a 3% fee will apply to all credit card transactions.

Why do you collect payment in full? +

Our goal at Revitaliste is to create efficiency and ease from end to end of the furniture revitalization process – our payment terms are no exception. Collecting payment at the outset of the project, allows us to most efficiently complete the revitalization and deliver your piece back to you to enjoy.

Can I mail you a check? +

We accept secure ACH payments instead of physical checks. ACH payments are like electronic checks; simply enter the bank routing number and account numbers that appear on your personal or business check. Details are entered using our secure online invoice system to complete the payment, and you’re done! There is no cost for this form of payment.

I need to cancel a project? Can I get a refund? +

If we have not yet started revitalization work on your furniture, you are able to cancel your project. You will be responsible for any design fees, materials purchased, delivery fees and a $100 cancellation fee.

 
 

Trade Services

I’m an interior designer, can you remove the sales tax from my project? +

Absolutely. Please send us a copy of your state seller’s permit and we’d be happy to adjust your invoice.

Do you offer a designer or trade discount? +

We love collaborating with design professional! If you’re an interior designer, please contact us to learn more about how we work with the trade.

 
 
 

Contact Us

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